Privacy Policy for Roll Wheelchair and Ambulatory Services

Effective Date: 10/01

At Roll Wheelchair and Ambulatory Services, we are committed to protecting and respecting your privacy. This privacy policy explains how we collect, use, store, and protect your personal information when you use our wheelchair and ambulatory services.

We do not transfer consumer data to any external organizations, including service providers and healthcare providers, under any circumstances.

-Privacy Policy:

(Roll Wheelchair and Ambulatory Services) Privacy Policy
(Roll Wheelchair and Ambulatory Services)) respects your privacy. By opting into our SMS messaging service, you agree to the following terms regarding how we handle your data:

  • Data Collection: We will collect your name, email address, mailing address, and mobile phone number when you sign up for SMS updates. The information will be collected via texting the opt in keywords START, YES.

  • Data Usage: We use your data solely for appointment confirmation. 

  • Data Security: We protect your data with secure storage measures to prevent unauthorized access.

  • Data Retention: We retain your information as long as you subscribed to our SMS service. You may request deletion at any time.

  • Contact (Croll wheelchair) at (415.873.7655) or (use_roll@yahoo.com) for HELP or to STOP receiving messages.

  • MESSAGES AND DATA RATES MAY APPLY: Your mobile carrier may charge fees for sending or receiving text messages, especially if you do not have an unlimited texting or data plan.

  • Messages are recurring, and message frequency varies.

  • Opt-Out: You can opt out of the SMS list at anytime by texting, emailing, or replying STOP or CANCEL to (use_roll@yahoo.com) or (Company’s phone number). After unsubscribing, you will receive a final SMS to confirm you have unsubscribed and we will remove your number from our list within 24 hours.

  • You can send HELP for additional assistance, and you will receive a text including our Phone number, email and website. We are here to help you.

  • Non-Sharing Clause: We do not share your data with third parties for marketing purposes. (Company Name) will not sell, rent, or share the collected mobile numbers.

1. Information We Collect

We may collect the following types of personal information when you interact with our services:

  • Personal Identifiable Information (PII): Name, address, phone number, email address.

  • Medical Information: Health conditions or requirements that may impact your mobility or service needs (e.g., wheelchair requirements, medical history, etc.).

  • Payment Information: Credit card details or payment information for billing and invoicing.

  • Location Information: Information about your pick-up and drop-off locations for service scheduling.

  • Communication Records: Any correspondence between you and our customer support team.

2. How We Use Your Information

We use your personal information for the following purposes:

  • To provide and manage wheelchair and ambulatory services.

  • To process payments and issue invoices.

  • To communicate with you regarding your service requests, appointments, and updates.

  • To improve our services, customize user experience, and ensure your safety and comfort during our services.

  • To comply with legal and regulatory requirements.

3. How We Protect Your Information

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. These measures include encryption, access control, and secure data storage practices.

4. Sharing Your Information

We may share your personal information in the following circumstances:

  • With Service Providers: We may share your information with third-party service providers who assist us in delivering our services (e.g., payment processors, scheduling software providers).

  • With Legal Authorities: If required by law or in response to valid legal requests, we may disclose your information to comply with legal obligations or protect the rights, property, or safety of our clients or others.

5. Retention of Your Data

We will retain your personal data for as long as necessary to provide our services and as required by law or regulation. If you wish to request the deletion of your data, please contact us using the information provided below.

6. Your Rights and Choices

You have the following rights regarding your personal information:

  • Access: You can request a copy of the information we hold about you.

  • Correction: You can request to correct any inaccurate or incomplete information.

  • Deletion: You can request that we delete your personal information, subject to certain conditions.

  • Withdraw Consent: If you have consented to the processing of your data for certain purposes, you may withdraw your consent at any time.

7. Cookies and Tracking Technologies

We may use cookies and other tracking technologies to enhance your experience on our website or app, such as remembering your preferences and improving service delivery. You can manage your cookie settings in your browser.

8. Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by posting the updated policy on our website and updating the effective date.

9. Contact Us

If you have any questions about this privacy policy or how we handle your personal information, please contact us at:

Roll Wheelchair and Ambulatory Services
55 Mitchell Blvd Ste 7

San Rafael Ca 94903
415.873.7655
use_roll@yahoo.com